Use Workplace Chat in the Workplace mobile app

This feature is only available if your Workplace’s system admin has enabled it.
You can use chat features in the Workplace app on your mobile phone if you do not already have the Workplace Chat app installed. You cannot do this in the Workplace app on a tablet.
Chat in the Workplace mobile app has many of the same features as the Workplace Chat mobile app, including bots. One key difference is that you can’t make or join audio or video calls using the Workplace app, but you can in the Workplace Chat app.
Enable messaging in the Workplace mobile app for your organization
You need to be a system admin to opt in your organization to be able to use Workplace Chat in the Workplace mobile app.
To opt in:
  1. Click Admin PanelAdmin Panel in the left menu on Workplace.
  2. Click SettingsSettings.
  3. In the Company settings tab, find the Workplace Chat section.
  4. Click the pencil Compose next to Messaging in the main Workplace mobile app.
  5. Click Turn on, then Save.
This will only be rolled out to employees who have the Workplace app but not the Workplace Chat app. If an employee uninstalls the Workplace Chat app at a later date, then they will be able to message in the Workplace app.
If you have deleted the Workplace Chat app but you don’t see chat features in the Workplace app, then close your Workplace app and relaunch it after a few minutes.
Find and use Workplace Chat in the Workplace mobile app
To get to your chat inbox, tap:
  • Chat on Android.
  • Chat on iPhone.
You can also go straight to a chat linked with a Workplace group:
  1. Go to the group you want to open the group chat for. You could do this by either:
    • searching the name of your group, or
    • tapping the menuWorkplace menu, then Groups, then selecting your group.
  2. Tap Chat.
Then, we recommend reading Chat Basics for any specific questions you have.
You will receive chat notifications in the Workplace app. If you don't want this, you can adjust your notification settings.
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